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CANADIAN FAQ
SHINE has partnered with Borderfree to allow you to see your total landed
price including all duties, taxes, shipping and handling charges in Canadian
dollars before you place your order. Here is some additional information for
our valued Canadian buyers:
HOW IT'S DONE
Q: How does SHINE ship through Canada?
A: SHINE fulfills online Canadian orders through our partner, Borderfree.
Simply add items to your order and click on Canadian Check Out to complete
your order. You will see your total landed price including all duties, taxes,
shipping and handling charges in Canadian dollars before you place your
order. You will pay Borderfree the total amount for your order in Canadian
dollars (which means that they will bill your credit card) and we will ensure
that products get right to your door.
DUTIES, TAXES, AND S&H CHARGES
Q: How much duty do you charge on Canadian orders?
A: Determining your duty rates depends on many factors (Product, Country in
which the product was manufactured, etc.). To know the exact duty charges
before you buy, simply add items to your order and check out through our
"Canadian Check Out." You will see the exact duty charges prior to
submitting the order.
Q: How much tax will I be charged on my order?
A: The tax rate applied depends on your ship-to destination. Please refer to
the following chart to determine the relevant rate for you.
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Province of Delivery
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GST
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PST
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HST
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Province Code
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Alberta
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7%
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-
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-
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AB
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|
BC
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7%
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-
|
-
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BC
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Manitoba
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7%
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-
|
-
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MB
|
|
New Brunswick
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-
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-
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15%
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NB
|
|
Newfoundland & Labrador
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-
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-
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15%
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NL
|
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Northwest
Territories
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7%
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-
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-
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NT
|
|
Nova Scotia
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-
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-
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15%
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NS
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|
Nunavut
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7%
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-
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-
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NU
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Ontario
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7%
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8%
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-
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ON
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|
Prince Edward
Island
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7%
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-
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-
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PE
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|
Quebec
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7%
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-
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-
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QC
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|
Saskatchewan
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7%
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-
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-
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SK
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Yukon Territory
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7%
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-
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-
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YT
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Q: What are your shipping and handling charges for Canadian orders?
A: Shipping and handling charges depend on the size and weight of your
package and your ship-to destination. To know the exact shipping and handling
charges before you buy, simply add items to your order and check out through
our Canadian Check Out. We will tell you the exact charges for your desired
item(s) before you actually place an order.
SHIPPING OPTIONS
Q: What are my shipping options to Canada?
A: SHINE offers the following shipping options to Canadian buyers:
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Shipping Method
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When in-stock items will arrive
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Standard Ground
CAD$ 20.00
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10-12 business days (Monday through Friday, do not count
weekends)
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Expedited
CAD$ 25.00
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5-7 business days (Monday through Friday, do not count
weekends)
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NOTE: Packages arriving at Borderfree's package handling facility are
usually processed same day and handed off to the Canadian carrier in the
evening. Standard turnaround is 1-business day. There are four factors that
may impact this service:
1. Package is pulled for inspection by Canada Customs (rare)
2. Package arrives with insufficient markings for Borderfree to proceed (we
will contact you if this occurs)
3. Package arrives that cannot be shipped as is e.g. identified as damaged,
wrong item etc.
4. Package arriving after 12:00 PM ET may not be processed same day
BILLING INFORMATION
Q: What will show up on my credit card statement?
A: Your order will be billed to your credit card by our international service
provider, Borderfree. "WEB/PH ORDER BRDFREE" will appear as the
billing company.
Q: When will I be billed?
A: Your credit card will be billed by Borderfree once your order clears the
Canadian border.
EXCHANGE RATE
Q: What exchange rate is applied to my orders?
A: Real-time exchange rates are applied to your orders. The rate charged to
you is a guaranteed amount - this will not change once you accept an order.
To know the exact price before you buy, simply add items to your order and
check out through our Canadian Check Out. You will see the exact price for
your order in Canadian dollars before you actually place the order.
ORDER TRACKING
Q: How do I track my order?
A: Within 24 hours of placing your order, you will receive an order
confirmation email. When your package clears our international facility and
is on its way to you, you will receive a shipment notification email that
will include a link to track your package with the Canadian carrier. All
other inquiries should be directed to SHINE@yahoo.ca.
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